Terms of Service

1. Service description

ListingLock monitors your business listings across 14 online directories (Google, Yelp, Apple Maps, BBB, Angi, and others). Each month we scan for inaccuracies, submit corrections to the directories automatically where supported, and email you a health report showing what's been fixed and what still needs review.

You don't need to give us account access to any directory — we use third-party lookup APIs (Google Places, Yelp Fusion, etc.) to find your public listings, compare them against the business info you provided, and flag discrepancies.

2. Free audit data we collect

When you submit the free audit form we collect:

• Business name, address, phone (required to run the scan)
• Hours of operation and service area (optional, improves accuracy)
• Email address (used to send the audit report)
• Trade type (helps us look up the right kind of business)
• IP address, stored as a SHA-256 hash for rate limiting and fraud defense
• Browser user agent and session id
• UTM parameters from the referring page (so we know which marketing channel brought you here)

We keep this data in our database to run the scan and email the report. We do not sell it, and we do not share it with the directories beyond the single lookup request needed to retrieve your public listing.

3. Subscriptions

ListingLock is offered on two recurring plans:

• Monthly — $29 per month, billed every month until canceled.
• Annual — $199 per year, billed once per year until canceled.

Subscriptions are billed through Stripe payment links. When you click "Subscribe" you go to Stripe's secure checkout. We never see or store your card number — Stripe handles all card data directly under their PCI-DSS compliant infrastructure. We only receive confirmation that the payment was made and your plan choice.

Both plans renew automatically at the end of each billing period until canceled.

4. Cancellation

You can cancel anytime with no contract or commitment. There are two ways:

• Open the Stripe billing portal link we email to you (sent in our 7-day and 3-day renewal reminder emails, in the form billing.stripe.com/p/session/<id>).
• Email us at listinglock@polsia.app and we'll send you a portal link.

After cancellation your subscription stays active until the end of the period you've already paid for. You won't be billed again. Once the period ends, scanning and reports stop.

5. Refunds

If you cancel within the first 30 days of your first paid subscription we'll issue a pro-rated refund for the unused portion of that period. Email listinglock@polsia.app with your account email to request a refund — we action these within 5 business days.

Outside the 30-day window, the subscription runs to the end of the paid period with no refund for the unused remainder.

6. Acceptable use

You agree to only audit businesses you own or have written authorization to act on behalf of. You agree not to:

• Submit audit requests for businesses you are not associated with.
• Scrape or systematically query ListingLock, our APIs, or the underlying directory APIs through our service.
• Attempt to circumvent rate limits, bot defenses, or bot-detection measures.
• Use ListingLock for spam, defamation, harassment, or illegal activity.

We reserve the right to suspend or terminate abusive accounts without notice. No refund will be issued for accounts terminated for acceptable-use violations.

7. Disclaimer

ListingLock's scanning and correction service depends on third-party directory APIs and directory editorial processes that we don't fully control. We don't guarantee that every correction will be accepted by every directory, that directory uptime or data accuracy will be uninterrupted, or that any single scan will surface every discrepancy.

The service is provided "as-is" without warranties of any kind, express or implied, except for the 30-day refund clause in Section 5.

To the maximum extent permitted by law, ListingLock's total liability for any claim arising from use of the service is limited to the amount you paid us in the 12 months preceding the claim.

8. Changes to these terms

We may update these Terms of Service from time to time. The "Last updated" date at the top will always reflect the most recent revision. For material changes — anything that meaningfully affects your rights or obligations — we'll email active subscribers at least 14 days before the change takes effect.

Continued use of ListingLock after a material change constitutes acceptance of the updated terms.

9. Contact

Questions about these terms? Email listinglock@polsia.app.